A Nigerian phone presence
Nigerian telephony is part of Magana’s voice platform. Confirm number availability and test your inbound and outbound call path before launch.
Explore phone numbersVoice AI and customer interaction platform
Turn every customer conversation into the right next action.
Voice agents that answer, follow up, take action, and hand complex conversations to your team.
Every interaction leaves a next action, not just a transcript.
Make the follow-up inspectable: what the customer said, what the system did, what still needs checking, and who owns the next step.
Explore analytics and reviewConversation linked to the customer
The completed voice interaction and transcript stay available for review.
Workflow outcome captured
Needs human review. The customer reports a payment that the connected system has not verified.
Automated follow-up held
Further reminders stay paused while a person checks the payment. No message is sent while review is pending.
Billing support owns the exception
Pause automated reminders and verify payment. The unresolved action remains visible until the team reviews it.
One platform for the conversations your business needs to resolve.
Start with a focused workflow, then reuse the same voice, messaging, customer context, actions, and human review across the rest of your operation. COD order confirmation is our first packaged workflow, not the limit of the platform.
Explore the platform- COD order confirmationOur first packaged workflow: confirm pending orders and route exceptions before dispatch.
- Customer service and receptionAnswer recurring questions and flag unresolved requests.
- Appointment confirmationConfirm plans and capture requests to reschedule.
- Collections and remindersConfigure reminders with clear contact and escalation rules.
- Citizen and institutional service linesScope one service line with defined information boundaries.
- Developer-built voice workflowsConnect voice agents, actions, and your own systems.
Built around the details of doing business here.
A local number is one part of the experience. Test how your agent handles the names, amounts, corrections, and interruptions your customers bring to a call.
Names, naira, and the nearest landmark
Configure your agent’s voice, instructions, and pronunciation. Review Nigerian names, dates, numbers, money, and addresses in test calls, including interruptions and requests for a person.
Actions your team can review
Configure actions and human handoff alongside transcript review, audit trails, retention settings, and recording disclosure. Agree the controls your workflow needs before live use.
Review platform controlsUse Magana from anywhere
Magana is available to businesses worldwide, with African communication as a product strength. Scope phone number and messaging availability for each market before launch.
Explore Magana voice AIServing a public or regulated institution?
Start with one high-volume service line. Define the data boundary, escalation rules, and success measures before launch.
Build the evidence with us.
Magana is onboarding its first operating partners. Pilot results will be published only with permission.
Agree the workflow, pilot duration, contact rules, and success measures together. Review outcome accuracy, human effort, and contact costs before deciding what to scale.